





Frequently Asked Questions
Need help? We’ve got you covered
What is an artificial green wall?
An artificial green wall is a decorative panel made of high-quality synthetic foliage that mimics the appearance of natural plants. It offers an aesthetic, low-maintenance solution to enhance both indoor and outdoor spaces.
Where can artificial green walls be installed?
Our green walls are versatile and can be installed on various surfaces, including walls, fences, wood, concrete, plaster, and metal mesh. They are perfect for homes, offices, restaurants, hotels, and commercial projects.
How do I determine how many panels I need?
To make this calculation easier, you can use our Wall Panel Calculator, where the calculation will be done automatically based on the area in square feet.
If you have any questions or need assistance, feel free to contact us, and we’ll be happy to help.
If you have any questions or need assistance, feel free to contact us, and we’ll be happy to help.
Can the panels be cut or adjusted?
Yes, our panels can be easily cut with scissors or a utility knife to fit the specific dimensions of your project without compromising their integrity or appearance.
Do artificial green walls require maintenance?
Maintenance is minimal. We recommend cleaning dust occasionally with a damp cloth or compressed air to keep them looking fresh and vibrant.
Do you offer customization options?
Yes, we offer customized renders for vertical gardens. We create realistic visualizations tailored to your dimensions and selected foliage. It includes 2 design proposals, modifications, personalized support, and an installation guide. Transform your space with us!
Are the panels weather-resistant?
Our panels are designed to withstand various weather conditions and come with UV protection to prevent fading, ensuring long-lasting durability in outdoor environments.
Can I request a sample before placing a larger order?
Certainly, we offer samples so you can evaluate the quality and appearance before committing to a larger order.
What is the estimated shipping time?
The estimated delivery time is 3 to 9 business days, with a 2-day product preparation process. We are committed to delivering your order efficiently and on time, ready for installation.
How are my products shipped?
We work with leading courier services, to ensure that your order arrives reliably and on time.
How much does shipping cost?
Shipping costs are calculated based on your location and order size.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay.
Is it safe to provide my payment information on your website?
Yes, our website uses SSL encryption and complies with security standards to protect your personal and payment information.
I haven’t received my order confirmation, what should I do?
If you have not received a confirmation email, please check your spam folder. If you still cannot find it, please contact us at info@greenwarehouse.us for assistance.
How can I track my order?
Once your order is shipped, you will receive an email with the tracking number. We encourage you to check the status of your order on our tracking page to follow the delivery progress in real-time.
Can I modify or cancel my order after placing it?
If you need to make a change or cancellation, please contact us at info@greenwarehouse.us as soon as possible so we can process your request.
Why was my order canceled?
Orders may be canceled for various reasons, such as stock shortages, payment processing issues, or incorrect shipping information. We will notify you via email if there’s any issue.
What is your return policy?
We accept returns of products in their original, unused condition within 30 days of purchase.
How do I initiate a return?
To initiate a return, please contact us at info@greenwarehouse.us with your order number and product details, and we will provide you with instructions on how to proceed.
Do I need to create an account to place an order?
No, you can shop as a guest. However, creating an account allows you to speed up future purchases and access exclusive offers.
Do you offer special pricing for distributors or bulk purchases?
Yes! If you are a business or distributor, we offer volume discounts and special pricing. Contact us for more information.
Can I return a product purchased from another website?
We only accept returns for products purchased directly through our official website.